All Policies

Cancellation & rescheduling

Regular sessions

We totally understand that life happens and sometimes you’ll need to reschedule or cancel your photo shoot! Out of respect for our photographers and other customers, any changes to your session must be made by 10am two days prior to your session. This includes cancellations and reschedules to a future date.

You can easily cancel or reschedule your session via the self-manage page (link found in your booking confirmation email). You may also email

Please note that in the case that any customer reschedules or cancels after the timeframe listed above, they will be charged a $40 late cancellation fee.

Custom sessions

Out of respect for our photographers that hold their schedule for your session, we ask that you notify us by 10:00am three days before your scheduled session if you need to cancel or reschedule for a full refund.

Anything rescheduled after that timeframe will include a $50 penalty.  Anything cancelled after that timeframe will forfeit the entire deposit.

In order to cancel or reschedule a custom session, you will need to email with your request.

Prepayment Policy

Shoott loves providing our customers with quality photos and a fun experience! That being said, out of respect to our photographers and our hard-working team, we cannot financially sustain working with clients who repeatedly cancel or reschedule sessions last minute or don’t show up to their sessions and leave photographers waiting for them.

For anyone who late cancels or is a no-show, Shoott will require a $75 prepayment for any future bookings. This value will be applied towards the first 5 photos purchased from their next gallery.

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