For all regularly booked sessions (i.e. sessions booked via the website): We totally understand that life happens and sometimes you’ll need to reschedule or cancel your session. Out of respect for our photographers and other customers, any changes to your session (this includes cancellations and reschedules to a future date) must be made by 10am two days prior to your current session. You may easily cancel or reschedule your session via the self-manage page (link found in booking confirmation email). You may also email firstname.lastname@example.org to cancel your session.
Please note that in the case that any customer reschedules or cancels after the timeframe listed above, they will be charged a $40 late cancellation fee.
For custom sessions (i.e. sessions booked outside of the website offering): Out of respect for our photographers that hold their schedule for your session, we ask that you notify us by 10:00am THREE days before your scheduled session if you need to cancel or reschedule for a full refund. Anything rescheduled after that timeframe will include a $50 penalty. Anything cancelled after that timeframe will forfeit the entire deposit. In order to cancel or reschedule a custom session, you will need to email email@example.com with your request.
Shoott loves providing our customers with quality photos and a fun experience! That being said, out of respect to our photographers and our hard-working team, we cannot financially sustain working with clients who repeatedly cancel or reschedule sessions last minute (thus blocking slots from other potential clients) or don’t show up to their sessions and leave photographers waiting for them. Therefore, for anyone who late cancels or is a no-show, Shoott will require a $75 prepayment for any future bookings that will be applied towards the first 5 photos purchased from their next booking.
For prepaid gallery and gift card sales: If you are a no-show, you will forfeit the value of your gallery and it can not be applied towards any future purchase.
Shoott typically works rain or shine, so if you are not willing to be photographed in rain, snow or other various elements, please proactively cancel your session before 10:00am 2 days prior to your scheduled shoot. Failure to cancel will be taken as a willingness to be photographed in these elements (and truthfully – oftentimes yields really amazing shots!)
In the case that the weather is truly dangerous (lightning storms, blizzards, tornadoes and other “acts of God”) – Shoott will reach out to allow you to either reschedule or cancel the session free of charge.
We strongly recommend planning to arrive at least 10-15 minutes early to account for any transportation issues, etc. If you are running late, please text or call your photographer immediately to let them know!
If you are more than 15 minutes late, you will be charged a $20 penalty. Your photographer will work for the remainder of your allotted session timeframe; and subject to their schedule, they can extend if there’s availability, but please note that an extension is not guaranteed.
If you are more than 25 minutes late, you will be considered a no-show and will be charged a $40 penalty. Depending on your photographer’s schedule and availability, you may still have a shoot, but it is not guaranteed. As a no-show, Shoott will require a $75 booking fee for any future bookings where the fee can be applied towards photos purchased from their next booking (equal to a value of 5 photos).
Our photographers are instructed to arrive at least 15 minutes prior to their session time, but in the case that they are running late, they will still honor your entire booked session length (unless you prefer an abbreviated session). Please let us know if your photographer is late, and we will apply a discount to your session of 10%. If your photographer is late and you cannot shoot for your entire scheduled session length due to limitations within your schedule, please notify us at firstname.lastname@example.org and we will work to figure out a solution that you’re comfortable with.