All Policies

Lateness policy & fees

We strongly recommend planning to arrive at least 10-15 minutes early to account for any transportation issues, etc.  If you are running late, please text or call your photographer immediately to let them know!

If you are 10+ minutes late:

You will be charged a $20 penalty. Your photographer will work for the remainder of your allotted session timeframe; and subject to their schedule, they can extend if there’s availability, but please note that an extension is not guaranteed.

If you are 20+ minutes late:

You will be considered a no-show and will be charged a $40 penalty. Depending on your photographer’s schedule and availability, you may still have a shoot, but it is not guaranteed. As a no-show, Shoott will require a $75 booking fee for any future bookings where the fee can be applied towards photos purchased from their next booking (equal to a value of 5 photos).

If your photographer is late:

Our photographers are instructed to arrive at least 15 minutes prior to their session time, but in the case that they are running late, they will still honor your entire booked session length (unless you prefer an abbreviated session). Please let us know if your photographer is late, and we will apply a discount to your session.

If your photographer is late and you cannot shoot for your entire scheduled session length due to limitations within your schedule, please notify us at info@shoott.com and we will work to figure out a solution that you’re comfortable with.

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